At gowin, your privacy is more than just a promise. We are committed to protecting every piece of personal information you entrust to us, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the latest international security standards.
Gowin's Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) — the country's primary data protection legislation. Your rights are protected by law.
All data transmitted between your device and Gowin's servers is encrypted using 256-bit SSL — the same standard used by leading financial institutions worldwide.
Gowin has never sold, rented, or commercialised players' personal data to third parties, and never will. Your data belongs to you — it is not a business commodity.
Gowin is transparent about what data we collect, why we collect it, and how it is used. There are no hidden agendas in our privacy policy.
You have the right to access, correct, request deletion of, or restrict the use of your personal data at any time. Contact us and we will respond within 7 days.
Your e-wallet transaction data — Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX — is processed through secure channels and is not stored on gowin's systems.
Gowin understands that trust is the foundation of our relationship with our players. When you choose Gowin as your online entertainment platform — whether you're betting on EPL matches or weekend Malaysia Super League fixtures, enjoying jackpot slots, playing live baccarat, or wagering on our nation's beloved badminton tournaments — you are entrusting us with your personal information. We do not take that responsibility lightly.
This Privacy Policy is drafted in full compliance with the Malaysian Personal Data Protection Act 2010 and takes into account leading international privacy standards. It applies to all users of the Gowin platform in Malaysia regardless of how they access it — whether via the website or mobile app.
Gowin only collects personal data that is strictly necessary to operate the platform and deliver the best experience to you. The categories of data we may collect are as follows:
| Data Category | Type of Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, MyKad/passport number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, residential address | Communication, account verification, support |
| Financial Data | Deposit/withdrawal records, payment methods used | Transaction processing, fraud prevention |
| Usage Data | Betting records, games played, session duration | Service improvement, pattern detection |
| Technical Data | IP address, device type, web browser, cookie data | Security, platform optimisation |
Data Minimisation Principle: gowin adheres to the principle of data minimisation — we only collect information that is strictly necessary for the stated purpose. We do not collect irrelevant or excessive data. Every field in our registration form has a clear justification.
The personal data we collect is used solely for legitimate purposes that are stated before or at the time of collection. These purposes are as follows:
Gowin does not sell, rent, or commercialise your personal data to any third party for marketing or commercial purposes. However, in the course of operating the platform, we may share certain data with the following categories of third parties, solely to enable us to deliver our services to you:
In all instances of data sharing described above, Gowin ensures that the receiving party is bound by confidentiality and security obligations that are equivalent to, or stricter than, our own standards.
Gowin continuously invests in cybersecurity infrastructure to ensure your personal data is protected at every level — whether in transit or at rest.
In the Event of a Data Breach: In the event of a data breach that may affect your personal information, Gowin is committed to notifying you within 72 hours of becoming aware of the incident, in line with data protection best practices. We will explain what happened, what data was involved, and the steps we are taking to address the situation.
Malaysia's Personal Data Protection Act 2010 (PDPA) grants you certain rights in relation to your personal data. Gowin respects and facilitates the exercise of all these rights:
You have the right to request a copy of all personal data we hold about you. We will provide this information within 14 business days.
If your personal data is inaccurate, incomplete, or outdated, you have the right to request a correction and we are obliged to update it promptly.
You may request the deletion of your personal data under certain circumstances, such as when the data is no longer needed or when consent has been withdrawn.
You have the right to object to the processing of your data for direct marketing purposes at any time. We will cease all marketing communications immediately.
In certain situations, you may request that we restrict how we process your data while a related issue is being resolved.
You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider if you wish.
To exercise any of the rights above, please contact our Data Privacy Officer at support@gowin-khelo.com with the subject line "Data Privacy Rights Request", along with your full name and account number. We will respond within 7 business days.
Gowin uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and maintain security. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some areas of the gowin platform.
Gowin retains your personal data only for as long as it is needed for the stated purpose or as required by Malaysian law. Our data retention guidelines are as follows:
Once the retention period expires, your data will be securely deleted or fully anonymised so that it can no longer be linked back to you.
Gowin doesn't just promise data security — we prove it through PDPA compliance, 256-bit SSL encryption, and full transparency in every aspect of how your data is handled. Sign up today with confidence.